Legal

Privacy Policy

Your privacy is very important to us at The Queens Hotel. We are committed to protecting your personal information and ensuring you feel safe and confident when you book your accommodation in Penzance or visit our website. This policy explains how we collect, use, and protect your information.

We believe in clear and honest communication. We will only collect information that is necessary to provide you with the best possible service, and we will always handle it with the utmost care and respect.

What We Collect

When you make a booking, sign up for our newsletter, or contact our team directly, we may collect information such as:

• Your name and contact details – including your email address, phone number, and postal address.
• Your payment details to securely process your holiday booking.
• Information about your stay – such as your arrival and departure dates, room preferences, and any special requests you may have.
• Any other information you choose to provide to us during your communication.

How We Use Your Information

We use the information we collect to:

• Process and confirm your bookings.
• Manage your stay and provide you with a high level of personal service.
• Communicate with you about your booking and answer any questions you may have.
• Keep you informed about our seasonal offers, events, and news, but only if you have chosen to receive this information.
• Improve our services and enhance your experience when visiting us on the promenade.

Sharing Your Information

We will never sell your personal information. We may need to share your details with trusted third parties who provide essential services on our behalf – such as our secure booking system provider – to ensure your stay runs smoothly. We will only share the necessary information and will always ensure these partners handle your data with the same level of care that we do.

We will only disclose your personal information if required by law or to protect our rights, property, or safety, or the safety of our guests and staff.

Protecting Your Information

We take the security of your information very seriously. We have put in place a number of physical and digital security measures to protect your data from unauthorised access, use, or disclosure.

Your Rights

You are in complete control of your personal information. You have the right to:

• Request access to the personal information we hold about you.
• Ask for any inaccuracies in your information to be corrected.
• Ask us to stop using your information for marketing and newsletter purposes.
• Request that your personal information be deleted from our systems.

If you have any questions or would like to exercise any of these rights, please do not hesitate to contact us.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please feel free to get in touch. Our friendly team is here to help.

• Email: [email protected]
• Address: Queens Hotel, The Promenade, Penzance, Cornwall, TR18 4HG